Explore local-law terms and access
Our legal position is straightforward: access is available only where local law permits, and any request tied to your account is handled against the rules that apply in your region. We may pause or limit access while we check identity, payment history or account activity, because
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those records help us confirm who is requesting a change. If a transfer or refund question is linked to UPI, Paytm, PhonePe or Google Pay, we can keep the reference data until the related window closes or the matter is resolved. We also keep security logs,
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consent records and policy updates for as long as we need them to handle disputes, audit requests and operating checks. When we change this page, we aim to make the current position clear without hiding the steps you need to follow. If we cannot complete a
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request, we will explain the reason and the next step that applies in your case.
Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.