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How w7nkd Handles Your Personal Data

At w7nkd, we are transparent about every piece of data we collect from your account — from the moment you register to every transaction you make via UPI…

Data collected with your consentEncrypted account storageUPI & Paytm transaction privacyYour right to request deletionIndia-region data handling
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w7nkd How w7nkd Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about how w7nkd processes your personal data, want to request a copy of your records, or need to update account details, our privacy support team is reachable through…

Email Privacy Request Send a written request to our dedicated privacy address. Include your registered account email so we can verify your identity before releasing or amending any stored data.
Live Chat Support Open the live chat window inside your w7nkd account dashboard and select the Privacy or Data topic. An agent will log your request and escalate it to the data team within one business day.
Help Centre Ticket Submit a formal support ticket through the Help Centre, tagging it as a data or privacy matter. You will receive a reference number and a written update within 72 hours of submission.
HOW WE PROTECT YOU

Open Your Account Knowing Your Data Is Safe

w7nkd applies layered security practices across account management, cookie handling and payment data.

Data Collection Transparency

We tell you at the point of collection exactly why we need each piece of data — whether it is for identity verification, fraud prevention or improving how your account functions on mobile.

Cookie Controls

Our cookie banner lets you accept, decline or customise non-essential cookies on your first visit. Essential cookies required for login and secure sessions cannot be disabled, but all others are optional.

Account Security Measures

Passwords are hashed and never stored in plain text. Two-factor authentication is available on your account settings page, and suspicious login attempts trigger automatic alerts to your registered number.

Data Retention Schedule

Transaction records linked to UPI, Paytm and PhonePe payments are retained for the period required by applicable Indian regulations, after which they are securely deleted or anonymised.

Your Right to Access

You can request a full copy of the personal data we hold about you at any time. We will compile and deliver it within 30 days of verifying your identity through your registered account credentials.

Requesting Data Changes

If any stored detail is inaccurate — name, phone number or address — raise a correction request via live chat or email. We will update the record and confirm the change in writing within five business days.

Browse Common Data and Privacy Questions

The questions below cover the data rights most commonly raised by people who hold a w7nkd account. If your specific question is not answered here, our privacy team is reachable via the contact channels listed above.

We collect your name, email address, phone number and date of birth during registration. Once you make a deposit via UPI, Paytm or PhonePe, we also store transaction identifiers needed for record-keeping and fraud prevention.

We share data only with payment processors such as UPI and Paytm networks, identity-verification partners, and where required by applicable Indian law. We do not sell your personal information to advertisers or unrelated third parties.

Financial and identity records are retained for the period mandated under Indian regulations — typically several years — then securely deleted or fully anonymised. We will confirm the exact schedule on request via our privacy email channel.

Yes. Submit a data-access request through live chat or email, including your registered account email for identity verification. We will compile your full data export and deliver it within 30 days of confirming your identity.

Send a deletion request to our privacy team via the Help Centre or email channel. We will erase data that is not subject to mandatory retention under applicable law and confirm the completed deletion to you in writing.

Payment transactions via UPI, Paytm and PhonePe are processed over encrypted connections. We do not store your full UPI handle or wallet PIN; only a tokenised reference is kept for transaction history purposes.

Contact our privacy team directly via email or the live-chat Privacy topic in your account dashboard. If you remain unsatisfied after our response, you may escalate to the relevant data-protection authority under applicable Indian law.

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